Shipping Policy

Shipping Information

Thank you for shopping with Mama's Aura. We are committed to delivering your orders as quickly and efficiently as possible. Please review our shipping policy below for details regarding order processing, shipping times, and delivery expectations.

Order Processing Time

All orders are processed within 4-6 days after payment confirmation.

Orders are processed during regular business days, excluding weekends and public holidays. Once your order has been processed and shipped, you will receive a confirmation email or message with tracking details.

Please note that processing times may be extended during peak seasons, promotional events, or unforeseen circumstances.

Shipping Methods

We offer the following shipping options:

Standard Shipping
Cash on Delivery (if available)

Available shipping methods may vary depending on your location.

Delivery Timeframes

Estimated delivery times are as follows:

Domestic Shipping

Major Cities: 4-6 days
Remote Areas: 1 week

Pre-Order or Imported Products

Estimated Delivery: 2 weeks

Please note that delivery times are estimates and are not guaranteed.

Shipping Costs

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Standard Shipping

Shipping Fee: 250rs

Free Shipping

We may offer free shipping on orders above 3000rs.

Any applicable shipping promotions will be clearly displayed on our website.

Order Tracking

Once your order has been shipped, you will receive tracking information via email, SMS, or WhatsApp (where applicable).

Tracking updates may take up to 24–48 hours to become active after shipment.

If you do not receive tracking information within the expected timeframe, please contact us at mamasaura21@gmail.com

Delivery Issues & Delays

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

Weather conditions
Public holidays
Courier service disruptions
Customs clearance procedures
High order volumes
Incorrect shipping information provided by the customer

Mama's Aura is not responsible for delays caused by third-party courier services; however, we will do our best to assist you in resolving any shipping concerns.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an incorrect address is provided:

Delivery may be delayed.
Additional shipping charges may apply.
Orders returned to us due to incorrect information may require additional shipping fees for reshipment.

Please contact us immediately if you need to update your shipping information after placing an order.

Lost, Damaged, or Missing Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 5 days of delivery or the expected delivery date.

Please provide:

Order Number
Photos of damaged items
Description of the issue

We will work with the courier partner to investigate and resolve the matter as quickly as possible.

International Shipping

Mama's Aura currently does not offer international shipping at this time

If international shipping is available:

Delivery times vary by destination.
Customers are responsible for any customs duties, taxes, or import fees imposed by their country.
International delivery estimates are typically 2 weeks.

Contact Us

If you have any questions regarding shipping, delivery, or order tracking, please contact us:

Mama's Aura

Email: mamasaura21@gmail.com

Phone/WhatsApp: 03354020296

Business Address: Bhurban, Murree

Thank you for choosing Mama's Aura. We appreciate your trust and look forward to serving you.